Customer Service Advisor

Job title: Customer Service Advisor

Work Location: Potters Bar

Division/Department: Servicing

Reports to: Contract Manager

Essential Duties and Responsibilities:

• To answer incoming calls and email inboxes (if required), from tenants and clients in order to deal with their queries effectively and efficiently.
• To highlight service appointments that have had repeat visits to Contract Administrators as and when necessary.
• To make outbound calls confirming next day appointments.
• To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations.
• To be flexible and help out with other areas when colleagues are busy or absent.
• General office administration including filing, faxing and photocopying.
• Any other duties as and when required in order to meet the needs of the business.

Education and/or Work Experience Requirements:

• Has the ability to prioritise and manage workload efficiently.
• To manage and deal effectively with stressful incoming calls.

Manages and responds efficiently from the Contract Administrators